SoffioSupport
A real person answers.
Write to support@getsoffio.app. You get an answer from the person who built Soffio, usually within two working days.
Email supportsupport@getsoffio.app
Read the helpSetup, permissions and common fixes
Report a security issueTell us privately first
Before you write
The help page covers the common problems: permissions, the Fn key, the Groq key, VPN errors and the model download.
What to include
- What you did, what you expected, and what happened instead.
- Your Soffio version (in Settings > About), your macOS version and your Mac model.
- Any notice Soffio showed, word for word.
- For a crash or a strange problem, the text from Copy Diagnostics in the app, or the crash report if you chose to send it. Soffio never sends it by itself.
- For a billing question, the email address you bought with.
Please do not send recordings or dictated text unless we ask for them.
Other things
- Refunds: see the refund page, or just write.
- Security problems: use the contact on the security page.
- Student discount, lost keys, a Mac you can no longer reach: write to the same address. To move a licence yourself, see Help.